Terms & Conditions | SonicPrint.com

Conditions Of Using SonicPrint.com

By placing an order with our company you agree to the following terms.

Color Reproduction

THE MOST IMPORTANT CONDITION OF PLACING AN ORDER WITH SONICPRINT.COM

All standard jobs ordered on our website are printed using the gangrun process.
By printing your job on a "gangrun" with many other print jobs, all customers share the setup costs and we are able to substantially discount the 4-color printing process as much as 80% off compared to printing the same jobs individually.

Because particular attention to each individual piece can not be maintained without affecting the other jobs on the print run, gangrun printing works within a "pleasing color" spectrum. This means that colors will vary slightly from run to run and can not be reproduced precisely. Because of this limitation, we are unable to guarantee color output. Please refer to our guarantee policy located here.

Because of limitations with the process of gangrun printing, AND the differences in equipment, paper, and neighboring image ink requirements - the accuracy of color reproduction IS NOT guaranteed.

By placing and order with SonicPrint you agree to this limitation.

The "pleasing color" standard is an industry-wide accepted trade practice of all printers who use the gangrun print process.

If your job is not being printed on a gangrun, we can output a color accurate proof that must be signed off, and returned to us, prior to print production. For information regarding this policy please contact us.

Turnround Guarantee

Although we make every effort to meet all posted turnaround schedules, our turnaround is intended as an estimate and not a guarantee. We can not be responsible for mechanical malfunctions, acts of god, or other unforseen circumstances. By using our 24-hour rush program, we guarantee that your job will ship next business day, or we will refund you 100% of your rush charge and 10% off a future order. Please contact us for more information.

Payment Terms

All orders must be prepaid due to the speed of our turnaround. Under NO conditions does SonicPrint print on net 30 terms or extend credit.

Because each job is created custom for the client, it can not be reused or resold. Please refer to our return policy and guarantee located here.

After your artwork is on a plated run ready for production, All Sales Are Final.

Cancellations

Cancelled orders require compensation for incurred costs and related obligations at the time of cancellation.

Due to the speed of our turnaround, you may only cancel a job if it has not been placed on a run. A minimum charge of $25 is applied to jobs cancelled after artwork has been pre-flighted for print.

Please refer to the complete details of our cancellation policy located here.

Shipping & Delivery

Charges for delivery/shipping of printing and supplies from SonicPrint are not included in quotations unless specified. Because shipping carriers are beyond our control, SonicPrint is not responsible for delays and/or damage incurred during shipping.

Title for finished work passes to the customer upon delivery to the carrier at shipping point.
Standard UPS shipments are insured for $100. We will insure boxes for a higher amount at customers discretion and expense.
We are Not responsible for Delays or Damage incurred after your shipment has left our plant.

F.O.B.: Tampa, FL

Proofs

When requested by the customer, SonicPrint will submit non-color-matching digital proofs for the customer's review and approval. When neccessary, a high-resolution "hard copy" proof is available for an additional $70 on all printed material excluding gangrun items. A minimum shipping charge of $25 is required to send a proof via express air shipping. Proofs must be returned to SonicPrint marked "O.K." or "Revised Proof Required" and signed by the customer. Until the proof is returned, no additional work will be performed. SonicPrint will not be responsible for undetected production errors in client artwork if:

- Proofs are not requested or waived by the client;
- The work is printed per the client's written OK;
- Requests for changes are communicated verbally.

All requests for changes of any kind must be made in writing to avoid mistakes.

Claims

Claims for defects, damages, or shortages must be made by the client in writing no later than 10 calendar days after delivery. If no such claim is made, our company and the client will understand that the job has been accepted. By accepting the job, the client acknowledges that our performance has fully satisfied all terms, conditions and specifications.

Quotes/Estimates

Prices posted on this website are subject to change without notice. Written estimates are good for 30 days. An estimate not accepted within 30 days may be changed.

Quotations are based on the accuracy of the specifications provided. SonicPrint can requote a job at the time of submission if the art does not conform to the information on which the original estimate was based. Orders placed with SonicPrint are to the client's knowledge correct, and there are no conditions or agreements relating to the order which are not written or accompanying said order.

Liability

SonicPrint’s liability shall be limited to the stated selling price to the customer of any defective goods, and shall in no event include special, consequential, incidental, indirect or similar damages, including without limitation, lost profits. SonicPrint warrants that every product manufactured by it meets industry standards for such product and is free of any material defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR PARTICULAR USE AND MERCHANTABILITY. SonicPrint makes no other warranty and no actions or words of SonicPrint or its officers, employees or agents shall constitute a warranty.

Indemnification

The customer represents that it has the legal right to produce all printed materials ordered from SonicPrint. In the event that a charge, claim or demand, or arbitration, action or proceeding (collectively, a "Claim") is made or commenced against SonicPrint based upon, relating to or arising from the alleged wrongful acts of the customers, or alleging that the printing performed or product produced by SonicPrint ordered by the customer: (a.) infringes any copyright, patent or other proprietary right of any person; or (b.) contains matter that is libelous, slanderous, defamatory, scandalous or obscene, the customer shall indemnify and hold SonicPrint harmless from and against any loss, damages, cost and expense arising from or related to the Claim including without limitation; (1.) defending SonicPrint against any such Claim (2.) paying any judgment or award against the customer; and (3.) reimbursing SonicPrint for any legal fees and expenses it reasonably incurs in responding.

Overruns / Underruns

SonicPrint will normally deliver the exact quantity of goods ordered plus a small additional amount. There is no extra charge for the additional amount. This extra amount is normally to compensate for the industry standard variable consistency in cuts or colors. The generally accepted trade practice is plus or minus 5%.

Workmanship Guarantee

We guarantee all orders to be free of defects in workmanship. If any order does not match the generally accepted trade standards, we will reprint the order or issue the customer a refund at our discretion.

Credit Card Billing

Your credit card bill will read "Collective Industries"

Privacy Statement

Any information we collect from order processing or from any inquiries is not shared with any other company. Your information is only used for contact, billing, and shipping purposes. Your credit card information is never stored by our company.

Direct Mail USPS Postage

Under no circumstances will postage be refunded for any reason once a job has been mailed by the USPS. Our liability for any error, mistake, or failure to perform services hereunder is expressly limited to the value of the work performed. Under no circumstances shall we be liable to any customer for loss of business, profits, postage, or other consequential damages suffered by such customer as a result of any error, mistake, or failure on our part to perform services. This includes but is not limited to, list additions, requests made after approval, and USPS error.

SonicPrint is not responsible for the delivery failure of the United States Postal Service.

Inkjet Proofs

Inkjet and laser prints are known to look substantially different than offset printing. We offer quick turnaround and low prices by printing to a "pleasing color" standard, using standard ink densities. There is no guarantee that your finished piece will match your printer output. This is due to the varying results from different output devices including inkjet printers, continuous tone proofing devices, and film-based proofs.

Disputes & Venue

For legal purposes, the venue for any dispute shall be Hillsborough County, Florida, USA

Changes To Our Policy

Our company may change, modify, add or remove portions of this policy at any time, and any changes will become effective immediately upon being posted unless we tell you otherwise. This policy was last changed on August 6th, 2007.